Palanteer: Your Printer & Ink Destination

Refund Policy

Thank you for shopping at Palanteer. We strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully.

    1. Returns

You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

      • Gift cards
      • Downloadable software products
      • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

    1. Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    1. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [Your Contact Email Address].

    1. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Contact Email Address] and send your item to: [Your Physical Address].

    1. Shipping Returns

To return your product, you should mail your product to: [Your Physical Address].

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    1. Damaged Items

If you receive a damaged item, please contact us immediately at [Your Contact Email Address] with photos of the damage. We will work with you to resolve the issue, which may include a replacement or a refund.